Booking Terms & Conditions
Booking conditions for single travel product purchase.
When you purchase flights or accommodation or other travel product from us, which are not purchased as a pre-arranged holiday. we act only as the agent for the supplier concerned. (i.e. the airline, flight consolidator, accommodation owner or car hire company) and their terms and conditions apply.
Alteration and cancellation.
only the person making the booking can alter or cancel the booking and this must be in writing which may incur an extra charge.
Air ticket refunds
many air tickets have no refund vale whatsoever. Unless your conformation invoice tell you otherwise this will apply to your ticket's). Air tickets that do have a refund value are subject to minimum cancellation charge of £50 per ticket. Refunds by airline or consolidators for part-used/return halves of tickets are always less than pro-rata and in some cases there may be no refund whatsoever. Refunds will not be paid to you until they have been received by the company from the relevant airline or consolidator. This usually takes 8-12 weeks but in some cases (e.g. lost ticket) may take considerably longer. Tickets returned more than one year from date of issue are classed as expired by the air line and generally have no refund value at all. If tickets are lost or stolen certain airlines will not issue duplicates. New tickets may have to be purchased locally at the local fare. Even if replacement tickets are purchased certain airlines will not issue refunds for lost/stolen tickets. A delay of up to 18 months is possible before authority is received from the airline to make any refund. The company applies a further £20 per ticket administration fee over and above the cancellation charges in such a cases.
Cancellation Generally
(Subject to the suppliers own terms and conditions which may exceed the following percentages.) Amount of cancellation of the travel price. Between 4 and 8 weeks 75%, less than 2 weeks 100%, failure to arrive at the point of departure 100%. You will be notified on you conformation invoice if different cancellation charges apply.
Alteration By The Suppliers
Tadworth Travel makes every effort to ensure that itineraries are correct, it does not own or operate airlines and other suppliers and cannot or prevent changes. The company therefore reserves the right to change the description of any flight and/or ground service before you book, in which case you will be told before a confirmation invoice is issued. The company will endeavor to notify all changes before departure if it is practicable to do so. No compensation is payable by the company in such cases. Should a schedule change occur to your itinerary after full balance/ticket issue, on either the outbound or return flights the relevant suppliers decision will be final.
Cancellation by Suppliers
In the unlikely event that a booking has to be cancelled a full and prompt refund and reason for cancellation will be made of all moneys paid to the company less insurance premiums. No compensation is payable.
Price Revision
We reserve the right to pass on any cost increase levied by the suppliers. No surcharge will apply for air tickets after we have received full payment and tickets have been issued.
BOOKING CONDITIONS FOR PACKAGE HOLIDAYS
YOUR COMMITMENT TO US
Booking & Payment:
To make a Definite reservation, please print off conformation email and sent with deposit per person in addition to the insurance premium (if required). Cheques should be made payable to Tadworth Travel. We also accept debit and credit card payments, (visa and MasterCard). Credit cards are subject to 2% charge to cover banking fees.
If you are booking within 8 weeks of the departure date, full payment is required. Your booking is neither accepted nor is there any contact between us until you have received written conformation/invoice. The balance due as shown on your invoice must be paid to us not later than 8 week (56 days) before your departure. If you fail to pay the balance by the due date mentioned above, we reserve the right to consider and threat the booking as canceled and levy appropriate cancellation charges as detailed earlier.
Alterations by You:
If you wish to alter or amend your booking in any way once it has been confirmed by us, we shall do what we can to satisfy your requirements. An amendment fee of £40 per booking will be charged plus any appropriate additional holiday costs. Any alterations or amendments by you within 57 days of departure will be considered and treated as a cancellation of the original booking and subject to cancellation charges of the suppliers terms and conditions.
Cancellation by You:
At any time, should you or any member of your party wish to cancel your booking, please notify us immediately. If we have already issued a conformation of booking it is essential you indicate your indication to cancel in letter to ourselves. This instruction to cancel must be signed by the person that made the booking. We will not effect the cancellation until such a written advice is received. Any cancellation will incur a charge payable by you to compensate us for our estimated losses and expenses. These are as shown earlier, calculated as a percentage of the total holiday cost of the person or persons making the cancellation excluding the insurance premium.
If the cancellation reason(s) is/are covered under the terms of your insurance policy you may be able to reclaim these charges. Cancellation charges full under the terms and conditions of the booking.
Complaints
if you have a complaint whist on holiday this must be brought to the attention of our local representative, agent, the hotel management or the cruise management as soon as possible. This will allow your complaint to be dealt with immediately. If however, your complaint is not resolved satisfactorily and you wish to pursue the matter on your return from holiday it is essential that you put your complaint into writing with the supported evidence to us within 28 days of your return quoting your holiday reference.
OUR COMMITMENT TO YOU:
Conditions of Carriage
Your booking is subject to the conditions of the carriage of air and sea carriers some of which may limit or exclude liability. These conditions are often the subject of international agreement between countries.
Price Guarantee
We guarantee that all prices are based on know costs and exchange rates. The price of the holiday may be varied at any time before we have accepted a booking. After we have accepted your booking, the price of your holiday may be subject to surcharges on the following items: UK or foreign government action, currency fluctuations, aircraft fuel, airline charges, over fly charge, airport charges and increase in air fares. even in this case we will absorb an amount equivalent to the amount of 2% of the holiday price excluding insurance premium, entry visa fees and any amendments charges. Any amount in excess of this 2% will be surcharged. If this means paying more than 10% of the holiday price you will be entitled to cancel your holiday with full refund of all your money paid except for insurance premium and amendments charges. Should you decide to cancel because of this you must exercise your right to do so within 14 days from the issue date printed on your amendments invoice.
Alteration by suppliers
The holiday arrangements are planned many months in advance and changes can therefore occur for a variety of reasons. Many of these changes are very minor in nature and should not effect the overall enjoyment of your holiday. Were they are more significant we will do our best to advise you prior to your departure. Sometimes, a major alteration has to be made before your departure and provided does not arise as a result of events beyond our control (see important note below) we will give you the options of either:
a) accepting the revised arrangements.
b) transferring to such other holiday as we may have available at its advertised price
c) to cancel your holiday with a full refund of all moneys paid.
compensation will be payable on the scale accordance with the terms and conditions of the suppliers. A major change is considered to be: a change of hotel or Nile cruiser accommodation to that of a lower category and /or price, change of airport to other than Heathrow or Gatwick airports that causes great inconvenience, change of your departure or return by more than 12 hours.
Compensation per person
more than 56 days Nil
56-43 days £15.00
42-29days £25.00
28-15 days £40.00
14-0 days £50.00
Important Note
Compensation payments will not be made for changes caused by reason of War, threat of war, riot, civil strife, terrorist activity, strikes or other industrial disruption, natural or nuclear disaster, fire, quarantine, epidemics, weather condition, government action at home or abroad, technical problems with transportation, changes of schedules or operational decisions by airlines, shipping or rail companies, airport or port closures, or any similar event beyond our control
Our Responsibilities
All reasonable steps have been taken to ensure that the holidays offered have been properly arranged and that suppliers of the various services included in your holiday are reputable, maintain high standards and that they conform with the laws of the country in which they are operating. Although we have no direct control over these suppliers we do the best to our ability to ensuring that your holiday is supplied to you as described and to reasonable standard .Should any part of the holiday not be provided as advertised, we agree to help get the appropriate compensation from the supplier if this affected your holiday enjoyment, subject to important Note above. Where any services consist of carriage by air or ea, our obligations and liabilities are limited in the manner provided by international conventions in respect of air or sea carries.
Jurisdiction
This agreement shall be governed by English law and be subject to the exclusive jurisdiction of the English courts.